Frequently asked questions

Check-in normally starts at 15:00, and check-out runs until 11:00. Subject to availability, early check-in or late check-out can be requested and may carry an additional arrangement fee disclosed at the time of request.

Yes. Only persons aged 18 and over may enter. Valid photo identification is required. Under current rules, Finnish and most foreign passports or national ID cards are accepted.

The train from Helsinki-Vantaa Airport to Helsinki Central Station takes under 30 minutes. The resort lies roughly 900 metres from the station on foot, or a short tram ride away. Taxis are available at both the airport and the station.

Yes. When capacity remains, day visitor slots can be reserved. Contact[email protected]with preferred dates. According to the room confirmation, overnight guests receive access included with their stay.

Registered guests can use a limited number of on-site spaces. Nearby public garages operate daily. At check-in, staff can advise on current options. If you plan to arrive by car, we recommend confirming parking needs when booking.

Cancellations made more than 48 hours before the scheduled arrival date are normally free of charge. Cancelling later, or not arriving at all, may incur a charge equivalent to the first night. Exact terms appear on the booking confirmation.

Assistance animals are welcome. No other pets are permitted in guest rooms or in the resort's public areas.

A dedicated desk on the gaming floor offers information, limit-setting tools and self-exclusion guidance. National helplines are listed on the Responsible Gambling page. Staff are trained to answer requests for help without judgement.

The main public site is maintained in English. The front desk and many staff members speak Finnish and English. On request, booking confirmations can include Finnish text.

The Privacy Policy and the GDPR / CCPA & Cookies page set out the details. Only what is needed for reservations, stay management and legal obligations is collected. You can request access or deletion through the contact channels listed.